WordPress Maintenance & Support

Unlike printed publications, websites are never finished. They need constant attention to ensure they remain secure and continue to work in regularly updated web browsers like Internet Explorer, Firefox, Chrome or Safari, and with ever evolving operating systems and devices including tablets and mobile phones.

And that’s just the maintenance. Websites also need ongoing content updates – whether it’s adding new products or services, news and sales promotions.

A Blaze Digital website service plan will keep your website up-to-date, secure and working effectively for your business.

Retro ships captain serving tea

Just relax and let us steer the ship

WHAT SORT OF WEB SUPPORT DO WE PROVIDE?

Blaze Digital specialises in building websites with WordPress – the world’s most widely used website publishing software. We will support you with anything that involves your WordPress website and web hosting.

+ WordPress System Maintenance

Keep your WordPress website forward compatible & secure from $15/month

WordPress websites needs continuous monitoring, maintenance and upgrading to ensure optimum performance,  forward compatibility and to stay safe from hackers. But in the rare event that your website breaks or gets compromised we can restore the site from a clean/latest backup.

For all our managed sites, we provide:

  • Daily or weekly cloud back-ups (off server) and quick site restore
  • WordPress version updates
  • WordPress theme & plugin updates
  • Speed & Performance Optimisation including database optimisation, image compression, caching and Cloudflare / Content Distribution Network (CDN) setup
  • Security Management including malware scans, firewall and login security
  • Annual maintenance & web traffic reports
+ WordPress Content Management Support

Have a WordPress expert on your team
from $35/month

If you would prefer to stay out of your website, we can:

  • Update your website content (eg. update staff, photo galleries, forms, products, news, events, promotions etc)
  • Provide website traffic reports

For DIY WordPress publishers we provide:

  • WordPress editor training & user manuals
  • WordPress editor phone coaching
  • Template tweaks and customisation
  • Troubleshooting and debugging
  • New plugin installation

For Online Shops and eCommerce sites, we can:

  • Add new payment gateways including Stripe or PIN Payments
  • Install your Facebook Pixel for Facebook ads.
  • Set up a feed for Facebook Dynamic ads
  • Connect WooCommerce to Quickbooks or Xero
  • Set up Follow Up Emails for CRM, Abandoned Carts, Yotpo reviews etc.

Services NOT included but can be provided for a discounted additional fee:

  • Graphic Design (eg. designing documents, logos, banner ads, web infographics)
  • Set-up and administration of accounts for services/products other than WordPress – other than installing their WordPress plugins, embed code or tracking code in your website (eg. Active Campaign, Mail Chimp, Facebook, Google Adwords, Google Merchant Centre & Product Ads, YouTube)
  • Custom theme or plugin development
  • Set-up of email accounts on client email applications (eg. Outlook, iPhone, Gmail).

WORDPRESS WEBSITE SERVICE PLANS (12 MONTHS)

Following the launch of your Blaze Digital WordPress website, we ask that you enter into a 12 month service agreement to cover maintenance and ongoing support of your WordPress website.

We’re also happy to take on the maintenance and support of WordPress websites built by others – either under one of the below plans or billing per task.

Download a copy of our Website Management Service Agreement for more information.

BASIC WordPress Maintenance
$180/year ($15/mth)
Maintenance only plan ideal for business brochure websites that need minimal changes ongoing.
Proactive Security Management (incl daily system scans)
Weekly Cloud Site Back-up (off server)
WordPress Major Version Updates (approx 3 per year)
Theme Version Updates
Simple Plugin Updates
HelpDesk Support not included*
BUSY WordPress Maintenance
$300/year ($25/mth)
Maintenance only plan for high maintenance, dynamic sites like online stores, blogs/zines, or directories. We'll keep your site running fast & secure.
Proactive Security Management (incl daily system scans)
Daily Cloud Site Back-up (off server)
WordPress Major Version Updates (approx 3 per year)
Theme Version Updates
Advanced Plugin Updates (incl Woocommerce, directories and events plugins)
HelpDesk Support not included*
LITE WordPress Support
$420/year ($35/mth)
BASIC Maintenance + HelpDesk Support. We can coach and support you to update and market your website or do it all for you if you prefer.
Proactive Security Management (incl daily system scans)
Weekly Cloud Site Back-up (off server)
WordPress Major Version Updates (approx 3 per year)
Theme Version Updates
Simple Plugin Updates
Up to 4 Hours HelpDesk Support**
PRO WordPress Support
$660/year ($55/mth)
BUSY Maintenance + HelpDesk Support for mission critical websites like online stores and directories that need extra support with more complex features.
Proactive Security Management (incl daily system scans)
Daily Cloud Site Back-up (off server)
WordPress Major Version Updates (approx 3 per year)
Theme Version Updates
Advanced Plugin Updates (incl Woocommerce, directories and events plugins)
Up to 6 hours HelpDesk Support**

* For Maintenance Plans, web support requests are quoted and billed as required
** For Support Plans, additional support used above pre-paid hours is billed at the end of your plan.